FAQs

Frequently Asked Questions (FAQs)

 

At Tile Factory Outlet, we understand you may have questions. Here are answers to some of the most common ones:

 

1. What types of tiles do you sell?

We offer a wide range of wall tiles, floor tiles, mosaics, and more in various materials, styles, and sizes to suit your needs.

 

2. Do you provide samples?

Yes, we provide samples to help you make the right choice. Contact us to request a sample.

 

3. What are your delivery options?

We offer standard delivery, next-day delivery, and a free Click & Collect service from our Milton Keynes store.

 

4. Can I return or exchange tiles?

Yes, we accept returns within 10 days of delivery, return delivery should be paid by customer and there will be a charge of 33% restocking fee Items must be unused and in their original packaging.

 

5. How do I track my order?

Once your order is dispatched, you’ll receive a tracking number via email.

 

6. Do you offer trade discounts?

Yes, we provide discounts for bulk or trade purchases. Please contact us for more details.

 

7. What payment methods do you accept?

We accept major credit/debit cards, PayPal, bank transfers, and Buy Now.

 

8. Do you provide installation services?

While we don’t offer installation services, we can recommend trusted local professionals.

 

9. How can I contact your customer service team?

You can reach us via:

📧 Email: Sales@tilefactoryoutlet.co.uk

📞 Phone: 07359330018